Program Coordinator (International Staff Position – Grade D) – Thailand


Organizational context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the largest humanitarian organization in the world, with a network of 192 National Societies (NS) members. The general objective of the IFRC is “to inspire, encourage, facilitate and promote at all times all forms of humanitarian activities of NS with a view to preventing and alleviating human suffering and thus contributing to the maintaining and promoting human dignity and world peace.” The IFRC strives to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. .

The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member NS and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

The IFRC is headed by its Secretary General and has its headquarters in Geneva, Switzerland. The headquarters is organized into three main divisions: (i) National Society Development (NSD) and Operations Coordination; (ii) global relations, humanitarian diplomacy and digitization; and (iii) Management Policy, Strategy and Integrated Services.

The IFRC has five regional offices in Africa, Asia-Pacific, the Middle East and North Africa, Europe and the Americas. The IFRC also has CCD and country delegations around the world. Together, the headquarters in Geneva and the field structure (regional, cluster and country) constitute the IFRC Secretariat. CCD Bangkok covers four countries, namely Cambodia, Lao PDR, Thailand and Viet Nam and operates as a joint team to support each country’s NS. CCD Bangkok also provides secretariat support to Red Cross Red Crescent networks in Southeast Asia and represents the IFRC at UN ESCAP and other regional organizations based in Bangkok.

Purpose of the position

The Program Coordinator provides timely, high quality, consistent and well-coordinated programming support to the Thai, Cambodian, Lao and Vietnamese Red Cross Societies. The Program Coordinator oversees a program team, comprising staff based in Viet Nam, Laos and Cambodia, which provides holistic program support in thematic areas such as disaster risk reduction (DRR), climate change , housing and livelihoods, health, water, sanitation and hygiene. Promotion (WASH), Protection, Gender and Inclusion (PGI), Migration, Communications, Planning, Monitoring, Evaluation and Reporting (PMER) and National Society Development. The Program Coordinator monitors the evolving humanitarian context in all CCD countries and ensures that IFRC program and operational support is agile and responsive to National Society needs. The role oversees IFRC Secretariat support to technical networks in Southeast Asia and supports movement coordination and alignment of planning support with IFRC members. The role is a member of CCD Bangkok’s leadership team and feeds into the Delegation’s strategic and operational strategies and supports the HoCCD by representing it to member societies, the movement and external partners.

Job Duties and Responsibilities

Oversight of programs and operations

  • Lead the planning and implementation of IFRC tailored support to National Societies within the CCD in accordance with strategic and operational plans, tailored to the needs of vulnerable communities and implement them in accordance with agreed action plans.
  • Coordinate movement partners to unify planning with a single plan approach to support societies
  • Coordinate technical support to companies within the CCD program team as well as with relevant technical colleagues in the Asia-Pacific or Geneva regional office.
  • Support societies with rapid and effective disaster preparedness and response, including developing emergency action plans, accessing the IFRC’s Disaster Relief Emergency Fund (DREF), and initiating emergency calls, in accordance with relevant procedures.
  • Provide technical guidance and oversight to IFRC staff in the implementation and monitoring of IFRC-funded operations to ensure application of IFRC policies, frameworks, procedures, standards, guidelines and methodologies in the providing humanitarian aid to people affected by disasters and crises.
  • Oversee National Society development processes and support to Societies, including support for strategic and operational planning, financial sustainability, preparedness for effective response, legal basis, branch development, protection, gender and inclusion and youth and volunteering
  • Provide technical advice and promote the integration of DRR, climate change, health, protection, gender and diversity and community engagement and accountability in NS programs.
  • Provide technical advice and promote the inclusion of advance financing and forecast-based cash and action programming in programs and operations
  • Identify, recruit and manage advanced technical human resources to support NS in disasters and crises
  • Develop preparedness plans for CCD and support NS to facilitate disaster preparedness (pre-disaster) meetings.
  • Manage a technical program and surge team, as required, both in Thailand and on secondment to CCD countries.
  • Effectively manage program budgets within IFRC Key Performance Indicators (KPIs), including regular communication with donors and management of cash pledges
  • Ensure timely and accurate reporting to partners and donors on programs
  • Manage regular monitoring and evaluation of IFRC-supported programs and operations
  • Work closely with the HoCCD and the Support Service and Partnerships Coordinator to mobilize resources for IFRC programs and operations

Coordination and external engagement

  • Support NS and the Secretariat to engage in national humanitarian coordination mechanisms
  • Facilitate regular operational and technical coordination among Movement partners
  • Build and maintain strong relationships with key external partners in CCD countries and Southeast Asia more broadly – ​​including government, academia and the private sector – to enhance innovative approaches in programs and operations
  • Coordinate closely with APRO technical leads
  • Provide secretariat support to the functioning of the Southeast Asian Red Cross Red Crescent networks, including supporting the HoCCD in organizing the annual leaders meeting.
  • Represent the IFRC in engagements with NS leaders, Movement coordination platforms, governments, diplomatic missions, sub-regional bodies, the UN system and the humanitarian community, in coordination with and as requested of the HoCCD

Executive management

  • Engage as a member of CCD’s senior leadership team, including developing strategies for delegation, managing risk, and ensuring compliance with policies and procedures.
  • Select, mentor and manage team members for programs and operations, including ensuring they have well-defined results-based priority plans and the ability to provide technical support to NS at all times .
  • Promote a culture of continuous learning, individual and team accountability by setting individual and team goals, monitoring team performance and conducting timely performance reviews and promoting women to leadership positions
  • Act on behalf of the Chief of CCD as requested.


  • Maintain strict moral confidentiality and do not disclose or disseminate any confidential or sensitive information.
  • Organize archives of all reports and documents and treat them as confidential material

Job requirements



  • Relevant university education or equivalent of relevant experience


  • Graduate Diploma
  • Basic Steward Training Course (BTC), WORC, IMPACT or equivalent knowledge



  • At least 7 years of professional experience in the humanitarian or development sector
  • At least 3 years of professional experience in the Red Cross and Red Crescent Movement
  • Management and supervisory experience in a multicultural environment
  • Experience coordinating with authorities and other humanitarian/development actors
  • Experience in narrative and financial reporting and proposal writing


  • Previous work in a membership organization in roles that include member capacity development
  • Experience in the Asia-Pacific region

Knowledge, skills and language


  • Understanding of the Southeast Asian context – humanitarian landscape, needs and opportunities
  • Autonomous in computers (Email, Internet, spreadsheets, word processing, etc.)
  • High degree of discretion, tact and sensitivity in dealing with stakeholders at all levels
  • Demonstrated leadership and management skills, including the ability to lead within a matrix management structure and utilize the talents/experience of team members productively
  • Results oriented, demand driven, entrepreneurial spirit, ability to lead in unprecedented and/or ambiguous situations
  • Proven track record in innovating, contributing to a culture of learning, sharing knowledge and promoting new approaches to engaging partners
  • Good understanding/practice of planning, monitoring, evaluation and reporting issues
  • Exceptional networking, advocacy, communication and negotiation skills
  • Demonstrated good judgment and ability to work with integrity and confidentiality
  • High degree of discretion, tact and sensitivity in dealing with internal and external clients and stakeholders at all levels
  • Program and project management skills
  • Ability to work and lead multicultural, multilingual and multidisciplinary teams
  • English spoken and written fluently


  • Good understanding/practice of IFRC thematic program tools and approaches
  • Good command of another official IFRC language (French, Spanish or Arabic) or a Southeast Asian language


International Staff Post – Grade D

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