Journal article: “Technical practices used by information and media literacy services to enable academic libraries to manage the COVID-19 pandemic”


The article linked below was recently published by the Journal of Information Literacy.


Technical Practices Used by Information Literacy and Media Literacy Services to Enable Academic Libraries to Manage the COVID-19 Pandemic


Eugenia de los Angeles Ortega-Martínez
San Ignacio de Loyola University; University of Minnesota Duluth

Cesar Saavedra-Alamillas
Universidad Nacional Autónoma de México; Autonomous Metropolitan University

Matthew Rosendahl
Kathryn A. Martin Library; University of Minnesota

Apolinar Sanchez-Hernandez
Central Library; National Autonomous University of Mexico


Journal of Information Literacy
v. 16, no. 1, p. 181-193, June 2022

DOI: 10.11645/16.1.3057


This study analyzes the techniques and procedures that have been developed and the changes that have taken place at the National Autonomous University of Mexico (UNAM) and the Autonomous University of Puebla (BUAP), both in Mexico, and at the University of Minnesota Duluth (UMD), United States of America. To cope with the crisis of the COVID-19 pandemic, librarians in these institutions have upgraded their Information Literacy (IL) and Media Information Literacy (MIL) programs.

Design / methodology / approach

This study has a mixed methodology with a comparative analysis. To this end, the data shows the contexts of universities: the communities of students, teachers, researchers and librarians, and the online learning strategies of IL and MIL programs.


As part of the results of the crowdsourcing collaboration between UMD, UNAM and BUAP, the study presents the different online learning communities and their innovations.


Although there is theoretical knowledge of IL and MIL in Mexican universities and the University of Minnesota Duluth, the online learning strategies used by their librarians in this document were intended to provide technical solutions and other options for a virtual work scheme responding to the specific problems presented. by COVID-19. In this case, the framework for creating online library services was designed by their librarians for their communities in the context of the current crisis, even when online services had already been established for more than ten years.

Look for limitations / implications

The technological infrastructure, the professionalization of library staff and the lack of knowledge of new virtual teaching-learning needs.

The practical implications

Analysis of virtual teaching-learning service tools, description of strategies used by library staff, results and feedback.

Social consequences

IL and MIL strategies created in a variety of contexts can be enhanced by library collaboration in a fully virtual setting. Libraries with better technological infrastructure play a decisive role.

Directly to the full-text article
14 pages; PDF.


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