ITSM tools: Ivanti vs ServiceNow

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IT Service Management (ITSM) is simply how IT (IT) teams manage all the processes and activities necessary to design, build, deliver, and support IT services. It encompasses the management of the end-to-end delivery of these services to customers.

ITSM is not basic IT support. Rather, ITSM teams oversee all forms of technology in a workplace, including printers, laptops, servers, and business-critical software applications.

With the increasing complexity of modern infrastructures and the need for basic IT systems and services to be fully operational at all times, IT teams use powerful ITSM tools to facilitate IT management. These tools offer hundreds of unique feature points to support IT teams.

The advantages of ITSM software include:

  • Reduce business inefficiencies
  • Ensure business continuity
  • Support the efficiency and operations of the company
  • Ensure consistency in the provision of IT services

While small businesses might not need an ITSM tool to finish their jobs and troubleshoot IT issues, mid-sized businesses should purchase a rigorous ITSM tool for IT management at the earliest. In this guide, we’ll explore the main features of Ivanti and ServiceNow.

Read also : Best ITSM tools and software for 2021

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM helps you modernize IT service delivery. The software is a flexible, cloud-optimized ITSM solution that helps you automate workflows, eliminating costly manual procedures, while making the business more efficient, secure and compliant. Overall, Ivanti Neuros for ITSM provides the functionality and flexibility you need to grow your business.

Key differentiators

  • The solution offers a simple incident management system to handle incoming ticket requests.
  • Knowledge management capabilities allow you to collect, analyze, share and store information and knowledge for users and the IT service desk.
  • A web-based self-service tool allows customers to submit and track requests.
  • Role-based dashboards with a drag-and-drop interface provide real-time information, tools, and flexibility to quickly and easily configure reports.
  • Ivanti Automation streamlines the management of complex environments by providing cloud infrastructure, workspace, and process automation.
  • Change and configuration management capabilities help manage IT change efficiently and quickly to ensure high quality of service and high availability for IT operations.
  • Other IT management features include issues, service level, events, availability, versions, and financial management.
  • You can further increase the efficiency of ITSM with add-ons such as Ivanti Neuros for ITAM, Ivanti Neuros for Discovery, Ivanti Neuros for Healing, Ivanti Neuros Workspace and Voice Automation.

Price : Fill out a simple form to request a quote or call Ivanti. You can also request a free demo to better understand the solution.

ServiceNow ITSM

ServiceNow ITSM is an innovative and unique cloud-based ITSM solution that provides resilient services to increase business productivity and improve user and employee experience. The software provides scalable workflows to manage and deliver IT services to clients.

As the solution is powered by the platform’s native artificial intelligence (AI), you can drive automation and self-service through chatbot technology, view recommendations for inbound requests or tickets, and speed up. rapidly technological changes.

Key differentiators

  • You can quickly consolidate disparate tools into a solitary, cloud-based interaction system using built-in best practices. You can leverage analytics and shared data with trusted IT service workflows.
  • AI-assisted recommendations help speed problem resolution and increase agent efficiency. Incidents can be automatically assigned to the right resolution team.
  • With ongoing services, it is possible to create service experiences for employees around the world.
  • You can automate the handling of simple and common requests with virtual agents. These agents understand simple human language.
  • Integrated dashboards and real-time analytics help you continuously optimize and deliver high-quality services at scale.
  • You can leverage the power of the solution’s modern mobile app.
  • Integrated machine learning (ML) provides predictive intelligence to streamline and accelerate daily work.
  • IT management capabilities include incidents, issues, changes, knowledge, service level, configuration, assets and costs, continuous improvement, and demand management.

Price : ServiceNow offers three packages: ITSM, ITSM Professional, and ITSM Enterprise. Speak to a ServiceNow representative for a personalized quote.

Choose ITSM tools

Ivanti Neuros for ITSM can adapt and evolve seamlessly according to your business needs. The solution modernizes IT service delivery and delivers strategic value for money. Easy-to-use dashboards and reports streamline the IT management process.

Powered by the platform’s native AI, ServiceNow ITSM is a unique cloud-based solution that can help you resolve issues quickly, increase agent productivity, and improve user satisfaction. Analyze ITSM tools based on what functionality they offer, how much they cost, and how they will fit your IT service needs.

Read more : ITSM tools: BMC Helix vs ServiceNow

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