German companies expand use of smart automation after pandemic disrupts the way we do business


FRANKFURT, Germany – (COMMERCIAL THREAD) – German businesses are increasingly using smart automation, in part in response to disruption from the COVID-19 pandemic, as the country joins a European boom in technology and business services, according to a new research report released today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and consulting firm.

The 2021 ISG Provider Lens â„¢ Intelligent Automation – Solutions and Services for Germany report finds the growing adoption of a wide range of automation technologies, in particular process discovery and extraction, in which Germany is a world leader, and intelligent document processing. As in other markets, the pandemic has put on hold large-scale digital transformations, but accelerated deployments of automation and other capabilities that bring immediate benefits.

“Service providers play a central role in German digital initiatives,” said Chip Wagner, CEO of ISG Automation. “German companies increasingly want suppliers to offer already developed and integrated solutions as pillars of digital transformation. ”

Intelligent automation covers a range of solutions and services capable of performing increasingly complex tasks using AI, machine learning, computer vision, speech recognition, natural language processing and other abilities. In Germany and other markets, organizations are applying these solutions to a growing number of business challenges, according to ISG.

Intelligent document processing has become an essential tool for German businesses adjusting to the new business realities introduced by the pandemic, according to the report. Many companies in Germany still use paper for documents such as invoices, complaints and contracts, some with handwritten content. To lower the cost of the business, operate more flexibly, and allow more employees to work remotely, companies are investing in new, more advanced document processing solutions. Vendors are adding AI, natural language processing, and machine learning capabilities to improve the speed and accuracy of these solutions.

German companies are also expanding their use of process discovery and mining, which have been successfully developed as commercial products in the country, ISG said. While Process Mining is still widely used for traditional applications such as compliance verification and compliance checks, it is now deployed in other scenarios, notably as an accelerator for ERP migrations.

The use of conversational AI continues to grow in Germany for use cases such as contact center chatbots, virtual agents and voice assistants, according to the report. Augmented conversational intelligence, combining voice and text, is emerging in many health applications. With the addition of AI, machine learning, and natural language understanding and processing, these solutions can now work with more complex conversations. Low-code / no-code development environments democratize conversational AI development, transforming business users into citizen developers and enabling faster and more flexible deployments.

The 2021 ISG Provider Lens â„¢ Intelligent Automation – Solutions and Services for Germany report assesses the capabilities of 84 vendors in five quadrants: Intelligent Business Automation, Artificial Intelligence for IT Operations (AIOps), Conversational AI, Intelligent Document Processing and Process Discovery and Mining.

The report names IBM as the leader in three quadrants and Accenture, Atos and Capgemini as the leaders in two quadrants each. He names ABBYY, Almato, Amelia, Artificial Solutions, Arvato, Automation Anywhere, Axians, Celonis, CGI, Cognigy, DATAGROUP, DXC Technology, Google, ITyX, Kofax, Microsoft, NTT DATA, Rossum, SAP Signavio, Software AG, TCS, UiPath and Wipro as leaders in one quadrant each.

Additionally, ABBYY Timeline, Genpact, Infosys and Sinch Chatlayer are named Rising Stars – companies with a “promising portfolio” and “high future potential” as defined by ISG – in one quadrant each.

The 2021 ISG Provider Lens â„¢ Intelligent Automation – Solutions and Services report for Germany is available for subscribers or for a one-time purchase on this web page.

About ISG Provider Lens â„¢ Research

The ISG Provider Lens â„¢ Quadrant research series is the only service provider assessment of its kind to combine empirical and data-driven research and market analysis with the real-world experience and observations of the advisory team. world of ISG. Companies will find a wealth of in-depth data and market analysis to help them select suitable sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to corporate clients. ISG. The research currently covers providers offering their services worldwide, in Europe, as well as in the United States, Germany, Switzerland, United Kingdom, France, the Nordic countries, Brazil and Australia / New Zealand, with additional markets to be added in the future. For more information on ISG Provider Lens research, please visit this webpage.

A supporting body of research, the ISG Provider Lens Archetype reports, offers a groundbreaking assessment of suppliers from the perspective of specific types of buyers.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting company. A trusted business partner to more than 700 customers, including more than 75 of the world’s 100 largest companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services including automation, cloud and data analytics; procurement advice; managed governance and risk management services; network operator services; design of strategy and operations; change management; market intelligence and technology research and analysis. Founded in 2006, and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digitally ready professionals operating in more than 20 countries — a global team known for their innovative thinking, market influence, deep industrial and technological expertise. and its world-class expertise. Industry’s most comprehensive market data-driven research and analysis capabilities. For more information, visit


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