Doxee Positioned as a Leader in SPARK Matrix 2022 for Customer Communication Management by Quadrant Knowledge Solutions

  • the Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of leading Customer Communication Management (CCM) vendors

  • Doxed with its comprehensive technology for CCM, receives high marks on the Technology Excellence and Customer Impact metrics

MIDDLETON, Mass., May 10, 2022 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named Doxee a 2022 Technology Leader in the SPARK Matrix analysis of the global customer communication management (CCM) market.


Quadrant knowledge solutions SPARK Matrix™: customer communication management includes a detailed analysis of global market dynamics, key trends, vendor landscape, and competitive positioning. The study provides a competitive analysis and ranking of major CCM vendors in the form of its SPARK Matrix. It provides strategic information allowing users to assess the capabilities of different vendors, competitive differentiation and market position.

According to Pallavi BothraAnalyst, Quadrant Knowledge Solutions. “Doxee, with its comprehensive Customer Communication Management (CCM) technology, received high marks on the Technology Excellence and Customer Impact metrics and was positioned among the Technology Leaders in the SPARK 2022 market matrix of customer communication management. She added, “Doxee’s microservices architecture and easy deployment, the Doxee platform is available in the PaaS model for partners and can easily be integrated to provide CCM functionality in new applications. The company is moving to full cloud by providing hybrid cloud capabilities to meet the security and privacy needs of specific industries. With its robust technology platform, comprehensive functional capabilities, compelling product strategy and roadmap, Doxee is well positioned to expand its market share in the global customer communication management market.

Enrico Celotto, CMO of Doxee “We were thrilled to preview the new platform, especially the basic batch functionality designed to create, personalize, archive and distribute interactive communications across multiple digital and traditional channels. The Doxee Platform ® was rewarded and we are proud of this recognition. Our significant investments in R&D ensure the strategic technological evolution of the platform by expanding its interactive and personalized communication capabilities, integrating APIs and connectors and improving a powerful workflow. This is fundamental in order to always be able to address new and complex use cases and to satisfy the needs of our customers, mainly businesses, primarily those in the utilities and finance industries who are heavy users of Doxee CCM technologies for their customer communications for nearly two decades.”

Customer Communication Management (CCM) helps organizations create, manage, deliver, store, and retrieve inbound and outbound communications to ensure a consistent and personalized customer experience across different communication channels and touchpoints. CCM is a tool that enables companies to improve their customer experiences by automating communication workflows and providing business users with tools to design responsive and personalized communication across multiple channels, including email, SMS, web pages, interactive documents, etc. The solution centralizes the process and provides on-demand, batch and interactive communication to users, ensuring better delivery to customers, partners, distributors, regulators and others.

Additional Resources:

About Doxée
Doxee (DOX:IM – ISIN IT0005394413) is a multinational high-tech company and a leading provider of products for customer communications management (CCM), digital customer experience and cloud computing. Doxee offers innovative technology products based on Doxee’s proprietary platform and delivered in cloud mode to more than 200 companies to ensure scalability, flexibility and reliability of critical processes. Doxee products are a powerful tool for dynamic and innovative communication strategies between the company and its customers, as they allow the creation of personalized and interactive relationships using digital machine learning and natural language processing technologies. For more than 10 years, the company has invested 13% of its turnover in Research & Development, with the aim of ensuring technological excellence and reliability. In addition to our constant commitment to R&D, Doxee promotes a work environment where our highly skilled and technologically skilled young people are the key to driving innovation from within. Doxee is a for-profit company and an innovative SME with headquarters in Modena and offices located in Milano, Rome and Catanzaro, Italyin the Czech republicSlovak Republic and United States.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global consulting and advisory firm focused on helping clients as a strategic knowledge partner to achieve business transformation goals with strategic business and growth consulting services. Quadrant’s research and advisory deliverables are designed to provide comprehensive insights and strategic insights to help clients formulate growth strategies to survive and thrive in ever-changing business environments.

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Maria Elisa Biolo | [email protected]
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Quadrant Knowledge Solutions

Riya Mehar
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